Virtual Outlet Management System

Overview

We are excited to announce the launch of the Virtual Outlet Management System, designed to streamline menu management and reporting for virtual outlets within restaurants. This new system offers a comprehensive set of features aimed at enhancing operational efficiency while providing tailored experiences for store managers, HO menu users, and brand owners.

Objectives

· For Store Managers: Easily navigate the menu management interface based on the specific virtual outlet they oversee.

· For HO Menu Users/Administrators: Gain control over menus for all virtual outlets while making outlet-specific adjustments as required.

· For Brand Owners: Experience seamless and tailored reporting based on the virtual outlets created, allowing for informed decision-making.

Key Features

A. Virtual Outlet Creation (Individual/HO Outlets)

· Distinct Virtual Outlets: Ability to create virtual outlets by selecting specific categories, taxes, add-ons, and more, tailoring each outlet to its unique operational needs.

It is possible to establish brands utilizing identical categories across various virtual brands. This approach will prevent the formation of duplicate categories that are associated with different virtual brands.

· Personalized Printing: Customize bill and KOT (Kitchen Order Ticket) printing with distinct headers, footers, and brand logos, ensuring a cohesive brand identity during integration with online order platforms like Swiggy, Zomato, etc.

· Creating Virtual Brand In Branch under HO : Users at the HO can also create virtual outlets from the HO level, including options to manage branch outlets effectively.

B. Enhanced User Interface

· Upgraded Design: The user interface has been significantly improved to reflect the configured virtual outlets, providing a more intuitive experience for menu management.

· Manage Menu: Users can manage menus at an all-in-one level as well as at the virtual outlet level, allowing for customized offerings tailored to specific outlet requirements.

In order to maintain the current user experience, we have separated virtual brands from the existing All-in-One menu. Users can still access the full menu as they did before, through the All-in-One menu section.

· Integrated Platform menu Access: All online ordering platforms associated with the specific brand, which showcase menus, can be accessed directly from here, thereby enhancing operational efficiency.

· Easy Outlet Switching: Users can conveniently switch between outlets utilizing a dropdown menu specific to their current management needs.

· Contextual Options: The options and features displayed on the screen will be tailored to the chosen virtual outlet, thereby reducing confusion and improving user experience.

C. HO Menu Management with Virtual Outlet Functionality

· Centralized Control: The HO will maintain the ability to oversee menus while leveraging the features of virtual outlets, thereby establishing a centralized yet adaptable menu system.

· Push Changes to Branch Outlets: Users can push changes made at the HO menu level to branch outlets, either from the All-in-One section or specific virtual outlets.

            Menu Management --> HO Management --> Update All Outlets

· Outlet-Specific Management: Options displayed under this management module will exclusively pertain to the selected virtual outlet, ensuring relevant functionality while managing outlets.

      HO Management --> Update All Outlets --> Select Virtual Outlet

D. Virtual Outlet Reporting

· Detailed Reporting: New reporting features have been added that are specific to each virtual outlet created at the restaurant level. The reports listed below have been activated for the virtual brands.